000037261 - WebService createChangeRequest command "Remove account to group" does not populate the user information in request tab in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Apr 15, 2019
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Article Number000037261
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0
  • The Affected User column will not be populated if the generated change request item through Web Service belongs to Account Changes.

User-added image

  • For the request raised to Add account to group, the userid is populated without any issue.

User-added image
ResolutionThis is a defect fixed in 7.0.2 P12 and 7.1.0 P05, respectively.
WorkaroundDeploy either patch 7.0.2 P12 or 7.1.0 P05 to have this issue fixed.