RSA Link Service Interruption: April 17th

Document created by RSA Link Admin Employee on Apr 17, 2019Last modified by RSA Link Admin Employee on Apr 17, 2019
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19:05 EDT Update:

The issue has been resolved and all functionality has returned. 

RSA Link ais currently experiencing a service interruption relating to the Lithium JX (formerly Jive-x) platform on which it is built.  Users attempting to create, edit or comment on content (e.g. documents, discussions, blog posts, etc.) throughout RSA Link may experience functionality-related issues.  These include the rich text editor (RTE) not rendering, issues with saving or publishing content, and the inability to add tags or change the publish location.


This issue is being actively investigated in order to resolve it as urgently as possible, and updates to the issue will be posted in this advisory throughout the process. 


If you have any questions or concerns regarding this information, please contact RSA Customer Support.


Please accept our apology for any inconvenience this may cause.


Thank you,

RSA Link Team