000037376 - Email is sending HTML content in the subject line in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Apr 23, 2019Last modified by RSA Customer Support Employee on Apr 23, 2019
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Article Number000037376
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
 
Issue

Emails have HTML content in the subject line.  For example,



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Note the text of <span style='white-space:nowrap'>System (No resources found to assign to)</span> in the subject line.





Steps to Reproduce



  1. Open the OOTB Supervisor Workflow. 
  2. Click on Approval Completed node.
  3. Enable the node. You can see the subject line uses OOTB variable ${PreviousNode_completedBy}

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  1. The ${PreviousNode_completedBy_meu_fullName} variable is used in the body of the email. 

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  1. Raise an Add Request for a user whose supervisor is Terminated or has no supervisor. You can see for the raised request the Supervisor approval is completed by the system.

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  1. Check the email logs. You will see the HTML content in the subject. But the body shows correct data with HTML content.

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Using the ${PreviousNode_completedBy_meu_fullName} variable in subject results in same issue.

This issue only occurs when the approval is completed by the system. If the approval is completed by an approver, the name is displayed correctly in the subject.
Cause

Out of the box workflow variables ${PreviousNode_completedBy} and ${PreviousNode_completedBy_meu_fullName}  are sending HTML content in the Subject line of emails when an approval is completed by the system.

ResolutionThis issue is fixed in RSA Identity Governance & Lifecycle 7.1.0 P07 and 7.1.1 P02. Please apply the appropriate patch to fix this issue.
 

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