RSA Link Service Interruption: April 24th

Document created by RSA Link Team Employee on Apr 24, 2019Last modified by RSA Link Team Employee on Apr 24, 2019
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SSO issue has now been resolved and is once again functioning normally.

RSA Link is currently experiencing a service interruption with its single sign-on (SSO) functionality.

 

Users that log in are generally not able pass auth.rsasecurity.com with the error message "took too long to respond". This issue is due to a power/network outage which occurred in the Bedford center today. So team has postponed the SSO Turn-on until all systems have been brought back online.

 

This issue is being actively investigated in order to resolve it as urgently as possible, and updates to the issue will be posted in this advisory throughout the process. 

 

If you have any questions or concerns regarding this information, please contact RSA Customer Support.

 

Please accept our apology for any inconvenience this may cause.

 

Thank you,

RSA Link Team

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