000037389 - Using the form option of Drop Down Select with Web Service in RSA Identity Governance & Lifecycle 7.1.1 results in an Unauthorized error

Document created by RSA Customer Support Employee on Apr 24, 2019•Last modified by RSA Customer Support Employee on Apr 24, 2019
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Article Number000037389
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1
 
IssueThe RSA Identity Governance & Lifecycle option of Drop Down Select with Web Service can be used in a Custom Form to return a response from a Web Service. 

When used against the RSA Admin API Web Service, as in this example below:
User-added image


The Admin API calls return the the WebService Result response of Unauthorized.
User-added image


 
CauseThis is a known issue in RSA Identity Governance & Lifecycle 7.1.1 and has been reported in ACM-97280.

In RSA Identity Governance & Lifecycle 7.1.1, the RSA Admin API Web Service commands now require that a token be passed for authentication.   The Drop Down Select with Web Service dialog does not currently have a method to pass a token to the Web Service command. 

Refer to the Web Services documentation: 

The command expects the following parameters where a * denotes a required parameter:
token* - Session token, retrieved from loginUser. This token must be valid and unexpired.
 
ResolutionPlease contact RSA Customer Support for assistance. 
WorkaroundAt this times there are no known workarounds for this issue.

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