000037341 - RSA Archer Date fields contain duplicate values in records

Document created by RSA Customer Support Employee on Apr 25, 2019
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Article Number000037341
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (SaaS)
RSA Version/Condition:
Platform: Windows
  • Date fields show with two values as per below screenshot:
User-added image
CauseWhen both of the below are true:
  • Date field is read-only due to field permissions. The field is configured to be "Private" and read-only for the user viewing the record.
  • Date field is read-only due to Data Driven Event

  • The value in the date field will appear duplicated to the user.
These situations combined cause the field values in the Date field to be rendered twice. Once as a private field value and then again as a data-driven event read-only value. 
ResolutionThis is a defect that has been fixed in Archer version 6.5 and later.
  1. Configure your apply conditional layout to not set this Date field to read-only.
  2. Reconfigure the rule to not trigger when the date field is going to be set to read only by the field's configured field permissions. 
  3. Eliminate the field permissions that set the field to read-only.