Article Number | 000037341 |
Applies To | RSA Product Set: Archer RSA Product/Service Type: RSA Archer (SaaS) RSA Version/Condition: 6.4.0.2 Platform: Windows |
Issue | - Date fields show with two values as per below screenshot:
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Cause | When both of the below are true:
- Date field is read-only due to field permissions. The field is configured to be "Private" and read-only for the user viewing the record.
- Date field is read-only due to Data Driven Event
Then:
- The value in the date field will appear duplicated to the user.
These situations combined cause the field values in the Date field to be rendered twice. Once as a private field value and then again as a data-driven event read-only value. |
Resolution | This is a defect that has been fixed in Archer version 6.5 and later. |
Workaround | - Configure your apply conditional layout to not set this Date field to read-only.
*OR* - Reconfigure the rule to not trigger when the date field is going to be set to read only by the field's configured field permissions.
*OR* - Eliminate the field permissions that set the field to read-only.
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