000037341 - RSA Archer Date fields contain duplicate values in records

Document created by RSA Customer Support Employee on Apr 25, 2019
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Article Number000037341
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (SaaS)
RSA Version/Condition: 6.4.0.2
Platform: Windows
Issue
  • Date fields show with two values as per below screenshot:
User-added image
CauseWhen both of the below are true:
  • Date field is read-only due to field permissions. The field is configured to be "Private" and read-only for the user viewing the record.
  • Date field is read-only due to Data Driven Event
Then:

  • The value in the date field will appear duplicated to the user.
These situations combined cause the field values in the Date field to be rendered twice. Once as a private field value and then again as a data-driven event read-only value. 
ResolutionThis is a defect that has been fixed in Archer version 6.5 and later.
Workaround
  1. Configure your apply conditional layout to not set this Date field to read-only.
     
    *OR* 
     
  2. Reconfigure the rule to not trigger when the date field is going to be set to read only by the field's configured field permissions. 
     
    *OR* 
     
  3. Eliminate the field permissions that set the field to read-only. 

 

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