on Apr 25, 2019Article Content
| Article Number | 000037399 |
| Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.1.0, 7.1.1 |
| Issue | There is no way to hide the Attachments section in a change request in RSA Identity Governance & Lifecycle until the request is completed. This is true even when unchecking the boxes next to the Show Attachments Tab and Add/Delete Attachments options of the request workflow (Requests > Workflows > {workflow name} > Job Properties panel right-hand side > Request Settings section.)  |
| Cause | This is a known issue reported in engineering ticket ACM-95340. |
| Resolution | This issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
The fix is to enable the Show Attachments Tab and the Add/Delete Attachments (found under Requests > Workflows > {workflow name} > Job Properties panel right-hand side > Request Settings section) functionality within the request workflow. The configuration of these buttons works as follows once the patch is applied: Scenario 1Configuration: These are the default workflow settings.
Result: The Attachments section is visible in an open change request. Scenario 2Configuration:
Result: The Attachments section is not visible in an open change request. Scenario 3Configuration:
Results: The Attachments section is visible in an open change request. Checking the Add/Delete Attachments option implicitly enables the Show Attachments Tab since you cannot add/delete an attachment without seeing the Attachments section. Scenario 4Configuration:
Results: The Attachments section is not visible in an open change request. Disabling the Add/Delete Attachments functionality implicitly disables the Show Attachments Tab functionality. |
| Workaround | To workaround this issue, create a style sheet and a customerstring.properties file to be uploaded through the RSA Identity Governance & Lifecycle User Interface using the steps below.
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