000037399 - Unable to hide the Attachments section in an uncompleted change request in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Apr 25, 2019•Last modified by RSA Customer Support Employee on Apr 25, 2019
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Article Number000037399
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1

 
IssueThere is no way to hide the Attachments section in a change request in RSA Identity Governance & Lifecycle until the request is completed. This is true even when unchecking the Show Attachments Tab and the Add/Delete Attachments boxes of the request workflow.

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CauseThis is the current functionality of the product.
ResolutionProduct enhancement request ACM-95340 has been submitted to allow the option of hiding this section in a change request. Product enhancement requests are evaluated by Product Management to determine when/if they will be added in a future release. 

Please go to RSA Ideas for RSA Identity Governance & Lifecycle to submit a new idea or vote on an existing enhancement request. For more information, please see How to log a request for enhancement (RFE) for RSA Identity Governance & Lifecycle.
 
WorkaroundTo workaround this issue, create a style sheet and a customerstring.properties file to be uploaded through the RSA Identity Governance & Lifecycle User Interface using the steps below.


A.  Style sheet



  1. Create a style sheet called hide_attachments.css with the following contents:


#attachments_upload {

    visibility" hidden;
}


  1. Upload this file into the RSA Identity Governance & Lifecycle User Interface (Admin > User Interface > Files).

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B.  Customerstring.properties



  1. Create a customerstring.properties file, or edit the existing customerstring.properties file if one already exists. Add the following content:


ATTACHMENTS=


Note the name of this file has to be customerstring.properties.



  1. Upload this file into the RSA Identity Governance & Lifecycle User Interface (Admin > User Interface > Files).

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C.  Attachment File Extensions



As an additional deterrent to uploading attachments should the Attachment section be accidentally exposed in the change requests again, restrict the allowed attachment file extensions by going to  Requests > Configuration > Settings > Edit.  Add an invalid file extension, as in the screenshot below:
 


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Attachments

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