|Applies To||RSA Product Set: Adaptive Authentication (Hosted)|
RSA Product/Service Type: Adaptive Authentication (Hosted)
RSA Version/Condition: 11.0
|Issue||A customer may want to change the SMS message information "Message from ...."|
How can that be configured, who does this configuration and where-- the FI Authentication Loadsheet, or the OOB third-party vendor or special request from Professional Services?
A sample type of question a customer may ask --"In our FI we noticed the copy of the SMS message RSA sends to the member, regardless of whether the external transfer is outbound or in-bound states that the transfer is going to the external account. How can we change this?"
|Resolution||Any type of change of the information delivered in the text message will be evaluated and seen if feasible to be changed by a Professional Services engagement. (Sign an SOW if the request is determined to be feasible.) |
Please refer the customer to their RSA Sales Account Representative.
|Notes||Note to Approver -- I cannot add the Product and Version... should be AA Hosted version 11.0 please try to edit that in..|