| Article Number | 000037371 |
| Applies To | RSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: Admin Server, UI
RSA Version/Condition: 11.X
Platform: CentOS 7 |
| Issue | After successfully upgrading a host to NetWitness 11.x, the NW UI shows the host's status as 'Rebooting' under ADMIN-Hosts as shown below.
Rebooting the host does not change the status.
Other than 'Rebooting' status, no apparent issue is noticed for the host or the services. |
| Cause | The issue can occur when 'appliance_update' collection in 'sa' database is not updated with the correct status. |
| Resolution | Please perform the following steps to resolve the issue.
- SSH to each of the host\s showing as rebooting in the UI
- Note the node ID
cat /etc/salt/minion - SSH to the NW Admin Server (nw-node-zero)
- Log in to the mongo db as deploy_admin user
mongo admin -u deploy_admin -p <Password>
Note: Replace <Password> with the actual password.
- Show available databases and change to use 'sa'.
> show dbs
...
sa xGB
...
> use sa
switched to db sa
- For each host showing rebooting, replace <NODE_ID> with the one noted from step #2.
>db.appliance_update.update({ "_id" : "<Node_ID>" }, { $set: { status : "REBOOTED", acceptWarning : false}})
e.g.
>db.appliance_update.update({ "_id" : "992dcb11-39c2-4c11-b9c9-7f5e98f3c111" }, { $set: { status : "REBOOTED", acceptWarning : false}})
The following result is expected for successful execution.
WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 })
>exit
- Log in to the NW Admin Server UI and confirm the status of each host.
|
on Apr 28, 2019