Article Number | 000037371 |
Applies To | RSA Product Set: NetWitness Logs & Network RSA Product/Service Type: Admin Server, UI RSA Version/Condition: 11.X Platform: CentOS 7 |
Issue | After successfully upgrading a host to NetWitness 11.x, the NW UI shows the host's status as 'Rebooting' under ADMIN-Hosts as shown below.
 Rebooting the host does not change the status. Other than 'Rebooting' status, no apparent issue is noticed for the host or the services. |
Cause | The issue can occur when 'appliance_update' collection in 'sa' database is not updated with the correct status. |
Resolution | Please perform the following steps to resolve the issue.
- SSH to each of the host\s showing as rebooting in the UI
- Note the node ID
cat /etc/salt/minion - SSH to the NW Admin Server (nw-node-zero)
- Log in to the mongo db as deploy_admin user
mongo admin -u deploy_admin -p <Password> Note: Replace <Password> with the actual password. - Show available databases and change to use 'sa'.
> show dbs ... sa xGB ... > use sa switched to db sa - For each host showing rebooting, replace <NODE_ID> with the one noted from step #2.
>db.appliance_update.update({ "_id" : "<Node_ID>" }, { $set: { status : "REBOOTED", acceptWarning : false}}) e.g. >db.appliance_update.update({ "_id" : "992dcb11-39c2-4c11-b9c9-7f5e98f3c111" }, { $set: { status : "REBOOTED", acceptWarning : false}}) The following result is expected for successful execution. WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 }) >exit - Log in to the NW Admin Server UI and confirm the status of each host.
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