000037405 - Change requests generated from rule type "Role Missing entitlements" remain in pending verification status in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Apr 26, 2019
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Article Number000037405
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0

 
IssueChange requests generated from rule type "Role Missing Entitlements" remain in pending verification status in RSA Identity Governance & Lifecycle after a collection runs.
CauseIn this particular case, the cause of this behavior is the indirect relationship processing of the associated Account Data Collector (ADC) was failing.
ResolutionA full refresh of the ADC resolved both the indirect relationship processing failure and the issue with change requests remaining in pending verification if generated from a Role Missing Entitlements Rule.

Please contact RSA Support for steps on enabling a refresh of an Account Data Collector.
 

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