000037414 - When using Google Chrome browser, unable to fully load workflows in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Apr 30, 2019Last modified by RSA Customer Support Employee on Mar 10, 2020
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Article Number000037414
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1
Browser: Google Chrome
IssueWhen using Google Chrome on a Windows 10 system, some workflows do not fully load into the browser. The contents of the workflow (nodes and transitions) might look OK but the left and/or right-side might have missing or merged data. For example, the left-hand side of the workflow might look like this:
User-added image

The right-hand side of the workflow might look like this:

User-added image

When loading the workflow into a Microsoft Edge browser, the workflow loads completely. This is only a problem using Google Chrome and only when loading some workflows.
CauseThis is caused by a race condition in the code.

This is a known issue reported in engineering ticket ACM-94077.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels: 
  • RSA Identity Governance & Lifecycle 7.0.2 P12
  • RSA Identity Governance & Lifecycle 7.1.0 P06
  • RSA Identity Governance & Lifecycle 7.1.1
WorkaroundThe Microsoft Edge browser does not have this issue.