000034886 - Power Supply Reporting Failure alarm on IDRAC dashboard in RSA Security Analytics

Document created by RSA Customer Support Employee on May 1, 2019
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Article Number000034886
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: Any
Platform: CentOS
O/S Version: any
 
Issue
  • Power Supply is reporting failure on the IDRAC7 dashboard, however, the power supply itself is good and cables and Leds are all ok.
  • After replacing the power supply with a new one will report the same error.

 
CauseFirmware bug.
Resolution
  1. Clear the logs stats.
    User-added image
  2. Reset the IDRAC from the lifecycleamangement console.
    User-added image


Note: Reset the IDRAC will restore the default configuration and it must be configured again 
http://www.dell.com/support/article/uk/en/ukbsdt1/SLN285628/resetting-idrac7-to-default-settings?lang=EN


 

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