000037418 - Intermittent high CPU usage effecting overall performance in RSA Identity Governance & Lifecycle 7.x when using Password Management

Document created by RSA Customer Support Employee on May 2, 2019
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Article Number000037418
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1

Intermittently, RSA Identity Governance & Lifecycle experiences high CPU usage which severely degrades system performance.  Symptoms include:

  • The Admin > Monitoring > Memory Usage > Heap usage shows at nearly 100%:

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  • The top command shows > 500% CPU utilization:

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  • The top H command shows several Java threads at 100% CPU usage:

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CauseThis is a known defect when Password Management is enabled. Inefficient queries were looping through large numbers of accounts and executing multiple queries per loop when resolving accounts that have no password history. 
ResolutionFixed in 7.0.2 P14, 7.1.0 P07, and 7.1.1 P01.