000037437 - Account reviews do not create change requests to revoke items when certain configuration options are defined in RSA Identity Governance & Lifecycle 7.x

Document created by RSA Customer Support Employee on May 6, 2019
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Article Number000037437
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0
IssueAccount reviews in RSA Identity Governance & Lifecycle do not create change requests to revoke items when certain configuration options are defined. This occurs under the following circumstances:
  1. Under the account review General tab,the Generate Change Request option is defined as Explictly by Owner.

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  1. Under the account review Monitors tab, Application business owners / directory technical owners is defined.

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  1. The application or directory to which the account belongs has a business owner and/or technical owner that is different from AveksaAdmin.

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CauseThis is a known product defect reported in ACM-88464.
ResolutionFixed in 7.1.0 P05.
WorkaroundAs a workaround, do one of the following:
  • Edit the Account Review definition and temporarily set Generate Change Request to Automatically under the General tab.
  • Uncheck the Application business owner / directory technical owners setting under the Monitors tab.

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