000037446 - Review escalation workflows sometimes do not trigger in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 6, 2019Last modified by RSA Customer Support Employee on May 6, 2019
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Article Number000037446
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
 
IssueWhen a review is generated and changed to review state Active via a review escalation workflow, other review escalations configured on the review do not trigger. In addition, although the review state is set to Active, the change in review state is not reflected in the review history.

If the same review is generated and has its review state manually set to Active, the other review escalations trigger as expected and the change in review state is reflected in the review history. 

For example,
  1. Create a rule definition that is initially set to On Hold, changed to Active by the Active Review workflow, and has multiple review escalations.

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  1. Run the review.
  2. Note the review is changed to Active.
  3. Note the Review History is not updated.

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  1. The expected review history is as follows:

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  1. Note the review escalation workflows are not triggered:

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  1. The expected behavior is for the escalation workflows to trigger:

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CauseThis is a known defect reported in ACM-87438.
ResolutionFixed in 7.1.0 P05 and 7.1.1 P01.
WorkaroundManually change the review state from On Hold to Active.

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