on May 8, 2019Article Content
| Article Number | 000037438 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Agent for Windows RSA Version/Condition: 7.4.x |
| Issue | While trying to install the RSA Authentication Agent 7.4 for Windows, the following error message pops up: Installation stopped. RSA Authentication agent needs a certificate missing from the trusted Root Certificates. Contact your administrator.  No prompt is presented to allow selection/import of the certificate file to the user. |
| Cause | The RSA Authentication Agent for Windows requires the trusted root certificate VeriSign Class 3 Public Primary Certification Authority - G5 in the Trusted Root CA store of the machine account. |
| Resolution | Trusted root certificate VeriSign Class 3 Public Primary Certification Authority - G5 is automatically provisioned on Windows operating systems, provided the machine has Internet access. On machines that do not have Internet access, you must use the appropriate Microsoft root update mechanism to install the certificate in the Trusted Root CA store of the machine account. |