|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.4.x
While trying to install the RSA Authentication Agent 7.4 for Windows, the following error message pops up:
Installation stopped. RSA Authentication agent needs a certificate missing from the trusted Root Certificates. Contact your administrator.
No prompt is presented to allow selection/import of the certificate file to the user.
|Cause||The RSA Authentication Agent for Windows requires the trusted root certificate VeriSign Class 3 Public Primary Certification Authority - G5 in the Trusted Root CA store of the machine account.|
|Resolution||Trusted root certificate VeriSign Class 3 Public Primary Certification Authority - G5 is automatically provisioned on Windows operating systems, provided the machine has Internet access.|
On machines that do not have Internet access, you must use the appropriate Microsoft root update mechanism to install the certificate in the Trusted Root CA store of the machine account.