|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.4.x
While trying to install the RSA Authentication Agent 7.4 for Windows, the following error message displays:
Installation stopped. RSA Authentication agent needs a certificate missing from the trusted Root Certificates. Contact your administrator.
No prompt is presented to allow for the selection or import of the certificate file.
|Cause||On machines where there is no internet access, certain certificates that are automatically provisioned on Windows operating systems may not be present.|
A Windows administrator must use the appropriate Microsoft root update mechanism to install the certificate in the Trusted Root CA store of the machine account.
|Resolution||Although RSA does not give explicit instructions on Windows processes or tasks, we assume a certain proficiency with Windows, and the RSA Authentication Agent for Windows runs on six different Windows operating systems.|
The RSA Authentication Agent for Windows requires the trusted root certificate VeriSign Class 3 Public Primary Certification Authority - G5, Symantec Class 3 SHA256 Code signing CA - G2 and RSA Security LLC in the Trusted Root CA store of the machine account.
Also, the trust must be set for the computer, not just an user account.