000037438 - RSA Authentication agent needs a certificate missing from the trusted Root Certificates during installation of RSA Authentication 7.4 Agent for Windows

Document created by RSA Customer Support Employee on May 8, 2019
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Article Number000037438
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Agent for Windows
RSA Version/Condition:  7.4.x
Issue
While trying to install the RSA Authentication Agent 7.4 for Windows, the following error message pops up:
 


Installation stopped. RSA Authentication agent needs a certificate missing from the trusted Root Certificates. Contact your administrator.
 


User-added image
 

No prompt is presented to allow selection/import of the certificate file to the user.
 
CauseThe RSA Authentication Agent for Windows requires the trusted root certificate VeriSign Class 3 Public Primary Certification Authority - G5  in the Trusted Root CA store of the machine account.
ResolutionTrusted root certificate VeriSign Class 3 Public Primary Certification Authority - G5 is automatically provisioned on Windows operating systems, provided the machine has Internet access.

On machines that do not have Internet access, you must use the appropriate Microsoft root update mechanism to install the certificate in the Trusted Root CA store of the machine account.

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