Article Content
Article Number | 000037457 |
Applies To | RSA Product Set: SecurID Access RSA Product: Identity Router |
Issue | After upgrading RSA Authentication Manager to one of the following versions, the Identity Router (IDR) begins to fail the Authentication Manager connection test and SecurID token authentications fail:
[2019-05-01 23:29:25,715] ERROR Thread-931210 - Error in processing Authn request: MessageKey [ 2019-05-01 23:29:25,715] ERROR Thread-931210 - Error in initial AuthnReq/Rsp for serverTime.Error in processing Authn request: MessageKey The Authentication Manager imsTrace.log shows errors like: -05-01 14:22:45,994, [[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'], (MessageKeyManager.java:9202019 trace.com.rsa.authmgr.internal.msgkey.am.MessageKeyManager, FATAL, nj-rsa-03.emwp.com,,,,remote lookup exception: com.rsa.authmgr.internal.adjudicator.AdjudicatorFailureException: Unable to find node GUID: b891a412590a5c0a6612f9858aa4d9bd |
Cause | A software defect was found in RSA Authentication Manager 8.2 SP1 patch 4 which can cause Authentication Manager to be unable to identify the encryption key the IDR agent specifies when initiating communication with the Authentication Manager server. |
Resolution | Upgrade all Authentication Manager instances to either:
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