000037470 - Case Management look up user application error in RSA Adaptive Authentication (on Premise)

Document created by RSA Customer Support Employee on May 13, 2019
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Article Number000037470
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3 P2 and later
IssueOn IBM WebSphere, while searching for an end user in the case management application, an error occurs.

java.lang.VerifyError: JVMVRFY013 class loading constraint violated; class=org/apache/axis/message/NodeImpl,
method=getParentNode()Lorg/w3c/dom/Node;, pc=0

CauseWebSphere performs verification of class loading and there is a conflict between the libraries that Adaptive Authentication provides and the WebSphere Server library
WorkaroundWorkaround: The workaround is to disable the extra validation by disabling one java argument:
  1. In the WebSphere Administration Console, select Servers.
  2. Expand Server Type, and click Application Server.
  3. Click the name of your server.
  4. Expand Java and Process Management, and select Process Definition.
  5. In the Additional Properties section, click Java Virtual Machine.
  6. In the Generic JVM Arguments field, type: