000037259 - Display sequence incorrect while trying to use custom user object dashboard in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 14, 2019
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Article Number000037259
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0
IssueWhen defining an Object Dashboard for users, with a particular display sequence number and the Absolute Positioning option chosen for Layout, the objects on the dashboard do not display as defined. Instead of displaying as defined in the sequence, they always display as the first tab.

For example, in the screenshot below, a Dashboard called Overview is defined with a display sequence of 5.  This means the Dashboard Overview should be the fifth tab on the users display.  Instead, it is the first tab. This is true no matter what value is used for the display sequence.
  1. Navigate to Admin > Dashboards and then click on Object Dashboards.
  2. Create a new user dashboard. Make sure it is enabled, set the data sequence to 5, and set layout to Absolute Positioning.

User-added image

  1. Go to Users > Users.
  2. Click on any user. The Overview tab is expected to be seen as the fifth tab but it shows as the first tab.

User-added image
CauseThis is a known defect where the system never processes the sequence number.
ResolutionThis defect is fixed in 7.0.2 P13 & 7.1.0 P07 respectively. Deploy the respective patches to fix this issue.