000037456 - Access Fulfillment Express (AFX) is not provisioning requests after running out of disk space in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 14, 2019
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Article Number000037456
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0

 
Issue
  • Access Fulfillment Express (AFX) is not provisioning requests after running out of disk space in RSA Identity Governance & Lifecycle.
  • The AFX server and connectors are in a Running state.
CauseThe disk where /home/afxuser is located ran out of space. When a system runs out of space, the behavior of applications residing on that disk is unpredictable. It is possible one or more files under /home/afxuser/AFX became corrupt.
ResolutionIn this case, reinstalling AFX by downloading the AFX server archive resolved the issue. Downloading the AFX server archive and reinstalling AFX frequently resolves AFX issues and is always a good first step to try when troubleshooting AFX issues. Downloading the AFX server archive downloads all the AFX data from the database and restores the flat files to disk.

See article 000037455 - Steps for reinstalling Access Fulfillment Express (AFX) in RSA Identity Governance & Lifecycle when troubleshooting AFX issues for resolution steps.

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