000037522 - When configuring fob-style token profile, the token is configured as PINPad-style when using RSA Authentication Manager 8.3 through 8.4 patch 1

Document created by RSA Customer Support Employee on May 22, 2019•Last modified by RSA Customer Support Employee on May 22, 2019
Version 3Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000037522
Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3 up to 8.4 patch 1

Issue

When using Authentication Manager Bulk Administration Utility (AMBA) command ATUA (Add Token to User Automatic), the distributed tokens use PINPad-style in spite of specifying a fob-style token profile.

For example a software token requests a PIN rather than allowing entry of fob-style PIN+tokencode:



Prompt PIN window in spite of the token configured Fob-style via AMBA

CauseThis is caused by an Authentication Manager software defect.
ResolutionThis issue is fixed in Authentication Manager 8.4 patch 2.

Attachments

    Outcomes