000037522 - When configuring fob-style token profile, the token is configured as PINPad-style when using RSA Authentication Manager 8.3 through 8.4 patch 1

Document created by RSA Customer Support Employee on May 22, 2019Last modified by RSA Customer Support Employee on May 22, 2019
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Article Number000037522
Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3 up to 8.4 patch 1


When using Authentication Manager Bulk Administration Utility (AMBA) command ATUA (Add Token to User Automatic), the distributed tokens use PINPad-style in spite of specifying a fob-style token profile.

For example a software token requests a PIN rather than allowing entry of fob-style PIN+tokencode:

Prompt PIN window in spite of the token configured Fob-style via AMBA

CauseThis is caused by an Authentication Manager software defect.
ResolutionThis issue is fixed in Authentication Manager 8.4 patch 2.