000037497 - RSA Archer Save and Close button does not close the record on initial enrollment in Advanced Workflow

Document created by RSA Customer Support Employee on May 23, 2019
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Article Number000037497
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.3 and higher
IssueWhen clicking Save and Close button, it does not close the record on initial enrollment of an advanced workflow record. It does apply the changes and also progresses workflow.
ResolutionWhen using Advanced Workflow, the Save and Close button will not close the record on initial enrollment. All other nodes and steps the Save and Close button will function as expected.
NotesThis functions as designed and an enhancement request has been created here https://community.rsa.com/ideas/2157

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