000037101 - RSA Archer Content API – 500 Internal Server Error No registration for type content data source could be found

Document created by RSA Customer Support Employee on May 23, 2019Last modified by RSA Customer Support Employee on May 23, 2019
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000037101
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.4.1.3, 6.4.1.4 and 6.5.0.1
 
IssueContent API – 500 Internal Server Error No registration for type content data source could be found.
CauseThe folder, datasourceplugins, is not copied to RSA Archer content API installation path: <installation-path>\RSAarcher\contentapi\bin

Example of installation path: C:\inetpub\wwwroot\RSAarcher\contentapi\bin 
 
ResolutionCopy datasourceplugins folder to <installation-path>\RSAarcher\contentapi\bin folder resolves the issue.
WorkaroundThere are two ways of fixing the issue: Pre-Installation or Post-Installation.

Pre-Installation:



  1. Go to extracted RSA Archer Installer Folder.
         User-added image
  1. Navigate as shown below and copy the DataSourcePlugins folder 
         User-added image
  1. Navigate to contentapi/bin folder as shown below and paste the DataSourcePlugins folder

User-added image


  1.  Now, continue the standard Archer installation procedure. This will resolve the issue and content API will be working fine.


Post Installation:



  1. Complete the standard Archer installation procedure.
  2. Go to the installation path. Below is the example installation path in my environment.

User-added image


  1. Navigate as shown below and copy datasourceplugins folder
          User-added image
  1. Navigate to contentapi/bin folder as shown below and paste the datasourceplugins folder 
        User-added image
  1.  Now, access content API and it will be working correctly.

 

Attachments

    Outcomes