on May 28, 2019Article Content
| Article Number | 000037413 |
| Applies To | RSA Product Set: NetWitness Endpoint RSA Product/Service Type: NetWitness Endpoint RSA Version/Condition: 4.4.x Platform: Windows |
| Issue | Event viewer and SQL error log both show errors indicating 28005 error code. Sample error is below: |
| Cause | http://www.rebeladmin.com/2016/01/how-to-fix-error-no-mapping-between-account-names-and-security-ids-in-active-directory/ This explains the possible situations this is seen in, such as when the relevant account is used in the GPO policy is removed from Active Directory, or the account name is incorrect within the relevant GPO. |
| Resolution | This is not an issue with ECAT itself but rather an Active Directory and how it handles errors with account names and security ID's. The article http://www.rebeladmin.com/2016/01/how-to-fix-error-no-mapping-between-account-names-and-security-ids-in-active-directory/ can be used to troubleshoot this issue. |