000037527 - Unable to run Qualys Detections Data Feed for RSA Archer ITSVP (Javascript transporter)

Document created by RSA Customer Support Employee on May 29, 2019
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Article Number000037527
Applies ToRSA Product Set: Archer
RSA Product/Service Type: ITSVP feeds
RSA Version/Condition: 6.x
 
IssueUnable to run Qualys Detections Data Feed for RSA Archer ITSVP.

Receive the following errors:

Error processing file 'xxxxxx' Files successfully processed will be used
No data processed due to either all files are skipped or none exist

User-added image

 
CauseJavaScript Transporter settings in the RSA Archer Control Panel have not been configured properly.
ResolutionConfigure the JavaScript Transporter Settings
  1. Open the RSA Archer Control Panel.
  2. Go to Instance Management and select All Instances.
  3. Select the instance.
  4. On the General tab, go to the JavaScript Transporter section.

  • In the Max Memory Limit field, set the value to 2048 MB (2 GB).
  • In the Script Timeout field, set the value to 120 minutes (2 hours).

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