Article Number | 000037529 |
Applies To | RSA Product Set: Archer RSA Product/Service Type: RSA Archer (On-Premise) RSA Version/Condition: 5.x, 6.x |
Issue | After spinning up a new web server in your environment or creating a new Archer environment, images are missing in the Archer interface.
This includes: iView Images Custom Logos Notification Headers

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Cause | This happens when the Archer website (IIS) is not able to find the referenced files in the company_files directory. |
Resolution | If this is a replicated environment, ensure that the company_files directory was copied from the source environment. If this is a new web server, follow the steps below to replace the default company_files directory with your shared company_files directory:
- Rename the existing company_files directory "company_files_old"
 - Add New Virtual Directory in IIS
 - Copy the shared directory location from an existing web server and Test Settings.
 - Refresh website directory listing in IIS and see that you now have a virtual directory "company_files"

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