000037529 - Images Are Missing After Adding New Web Server RSA Archer

Document created by RSA Customer Support Employee on May 29, 2019
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Article Number000037529
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 5.x, 6.x
IssueAfter spinning up a new web server in your environment or creating a new Archer environment, images are missing in the Archer interface.        

This includes:
iView Images
Custom Logos
Notification Headers

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CauseThis happens when the Archer website (IIS) is not able to find the referenced files in the company_files directory.
ResolutionIf this is a replicated environment, ensure that the company_files directory was copied from the source environment.
If this is a new web server, follow the steps below to replace the default company_files directory with your shared company_files directory:
  1. Rename the existing company_files directory "company_files_old"
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  2. Add New Virtual Directory in IIS

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  3. Copy the shared directory location from an existing web server and Test Settings.
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  4. Refresh website directory listing in IIS and see that you now have a virtual directory "company_files"
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