on May 29, 2019Article Content
| Article Number | 000037529 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: RSA Archer (On-Premise) RSA Version/Condition: 5.x, 6.x |
| Issue | After spinning up a new web server in your environment or creating a new Archer environment, images are missing in the Archer interface. This includes: iView Images Custom Logos Notification Headers   |
| Cause | This happens when the Archer website (IIS) is not able to find the referenced files in the company_files directory. |
| Resolution | If this is a replicated environment, ensure that the company_files directory was copied from the source environment. If this is a new web server, follow the steps below to replace the default company_files directory with your shared company_files directory:
|
