000037532 - Cross-Reference Field Not Available For Mapping in Data Import RSA Archer

Document created by RSA Customer Support Employee on Jun 3, 2019
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Article Number000037532
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
IssueWhen selecting field mappings in a data import, some cross-reference fields are not listed for selection.
CauseCross-Reference fields cannot be mapped if the referenced module uses an Application ID as the Key Field.
ResolutionIn order for users to import cross-reference selections, the referenced module must not use an Application ID as the Key Field. First, update the referenced module to either use a System Tracking ID or another field as the Key Field. Once this is updated, the cross-reference will be available for data imports.

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