000037530 - RS Archer Notification formatting not consistent for records in digest subscription notification

Document created by RSA Customer Support Employee on Jun 4, 2019
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Article Number000037530
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
 
IssueThis is a notification body, daily digest format. It’s configured for a two-column 50/50 layout. Note that the first record's grid is not the same as the others. (data is removed)
 
 

  
Audit Engagement: 
      Audit Type: PCI
      Coordinator:
      Requested Due Date: 1/25/2019

      Due Date for Additional Information: 5/24/2019
      Requestor: 
      Data Owner: 
      Control Owner:
 Request Waiting For: Information from Data Owner
      Request Description: 
      Auditor Review Comments: 

     
Please provide password and account lockout (GPO) policy from ITServices and International domain controller. 

     

  
 

 

 

  
Audit Engagement: 
      Audit Type: 
      Audit Coordinator: 
      Requested Due Date: 1/25/2019

      Due Date for Additional Information: 5/24/2019
      Requestor: 
      Data Owner: 
      Control Owner:
 Request Waiting For: Information from Data Owner
      Request Description:
      Auditor Review Comments: 

  
 

 

 

  
Audit Engagement: 
      Audit Type: 
      Audit Coordinator: 
      Requested Due Date: 2/13/2019

      Due Date for Additional Information: 5/21/2019
      Requestor: 
      Data Owner:
      Control Owner:
 Request Waiting For: Information from Data Owner
      Request Description: 
      Auditor Review Comments: 

     
       

  
CauseThe user had copy/pasted into the text area field. This became a large grid table. We could tell by looking at the field. When we clicked on the data, boxes were around it.

User-added image

When we looked at the HTML we saw this

User-added image
ResolutionType in the text. Do not use copy/paste in text area fields if at all possible.

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