000037539 - Getting an error when exporting a record or report in RSA Archer as HTML with images excluded

Document created by RSA Customer Support Employee on Jun 4, 2019
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Article Number000037539
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
  1. Open a record in any application/questionnaire OR Run any report
  2. Click on “Export” button (top right).
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  3. Click on “HTML File” option
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  4. Click on “Exclude all images in the export file” option, click “OK”.
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  5. The following error message will be shown: “An error has occurred during the export process. The export file cannot be completed. Contact your system administrator.”
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    In the logs you see the following error:


                    <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                        <Description>Object reference not set to an instance of an object.</Description>
                            <ExceptionType>System.NullReferenceException, mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                            <Message>Object reference not set to an instance of an object.</Message>
                            <StackTrace>   at ArcherTech.Web.Modules.Foundation.Views.PrintExportPresenter.ExportRecord(SessionContext sessionContext, PrintExportCriteria printExportCriteria)</StackTrace>


ResolutionThis issue can be fixed by adding HTML to the Whitelist in the Archer Control Panel under the Installation Settings -> File Creation Restriction tab.

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