000037559 - White search bar with white text after RSA Archer 6.6 upgrade

Document created by RSA Customer Support Employee on Jun 4, 2019
Version 1Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000037559
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.6.x
IssueAfter upgrading to RSA Archer 6.6 when trying to perform a global search unable to see the search text.
CauseIn 6.5 and older the background of the search box was white
User-added image
 
In 6.6 and newer the search box has a dark background.
User-added image
 
Due to the browser cache, the background may not be updated after the upgrade. If it is still white in 6.6 the text won’t be visible because the text is also white.
ResolutionYou will need to clear your browser cache to correct the issue. You can find
Instructions to clear the cache for the supported browsers below:

Internet Explorer
 
Chrome

Safari

Firefox

Edge

Attachments

    Outcomes