000037548 - Unexpected Error when Accessing Silverlight Screens RSA Archer

Document created by RSA Customer Support Employee on Jun 4, 2019
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Article Number000037548
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
IssueWhen attempting to access any Administrative (Silverlight) screens in Archer, the following error is shown:


An unexpected error has occurred in the system. The error Log Reference ID is: xxxxxx-xxxxxx-xxxx. Please try your request again. If problems persist, please contact your system administrator.


The w3wp log gives the following error:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>0</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2019-01-14T12:00:15.8481617Z" />
        <Source Name="Archer.Web" />
        <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
        <Execution ProcessName="w3wp" ProcessID="9192" ThreadID="23" />
        <AssemblyVersion>6.4.10200.1028</AssemblyVersion>
        <Channel />
        <Computer>MACHINENAME</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Web</TraceIdentifier>
                    <LogReferenceId>011419-120014-8948</LogReferenceId>
                    <Description>[HttpWebRequest_WebException_RemoteServer]Arguments: NotFoundDebugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.50907.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer</Description>
                    <AppDomain>/LM/W3SVC/1/ROOT-1-131919407686427361</AppDomain>
                    <ContextData>
                        <BaseUrl>https://archerwebsite/UserManagementList.aspx</BaseUrl>
                        <PageId>162</PageId>
                        <frameWidthHeight>1308,618</frameWidthHeight>
                    </ContextData>
                    <Exception>
                        <ExceptionType>ArcherTech.Web.UI.ArcherException, ArcherTech.Web, Version=6.4.10200.1028, Culture=neutral, PublicKeyToken=null</ExceptionType>
                        <Message>[HttpWebRequest_WebException_RemoteServer]Arguments: NotFoundDebugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.50907.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer</Message>
                        <Source>
                        </Source>
                        <StackTrace>   at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)   at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result)   at ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService.AppearanceThemeServiceClient.AppearanceThemeServiceClientChannel.EndGetActive(IAsyncResult result)   at ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService.AppearanceThemeServiceClient.ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService.IAppearanceThemeService.EndGetActive(IAsyncResult result)   at ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService.AppearanceThemeServiceClient.OnEndGetActive(IAsyncResult result)   at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>
CauseThis error is caused by HTTP Activation not being installed on the Archer web server(s).
ResolutionOn each of the Archer web servers, complete the following:
  1. Open Server Management>Local Serve.
  2. Under ROLES AND FEATURES>Tasks, select "Add Roles and Features"
    User-added image
     
     
  3. Under Features>.Net Framework [version] features>WCF Services, check the box to install HTTP Activation.
    User-added image

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