000037583 - RSA Archer Services won't start and logfiles are 0 bytes

Document created by RSA Customer Support Employee on Jun 4, 2019
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Article Number000037583
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
IssueThe server services are unresponsive.
Not able to get them started regardless of the reboot.
Logs are all zero size files, with the exception of 1 file.
There are errors in the event log around that time. (The RSA Archer Job Engine service terminated unexpectedly. It has done this 1 time(s).)
User-added image
User-added image
CauseThe server is out of disk space.
ResolutionAdd disk space or delete unneeded filed to get space and everything will work.