000037451 - "Unable to create an account with the name xxx. The name is already used by an Active Account or a Disabled Account" in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 5, 2019Last modified by RSA Customer Support Employee on Jun 5, 2019
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Article Number000037451
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.x
IssueThe following error occurs when submitting a request to create a new account:
 
Unable to create an account with the name xxx. The name is already used by an Active Account or a Disabled Account

 

This message is seen when submitting a request generated by one of the following methods:

  • An account is created with the Create Account button under the Accounts tab of the related Directory or Application
  • An account is created with the Add Entitlements button under the User Access tab.   

 


Using the Create Account button under the Accounts tab


 

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Using the Add Entitlements button under the User Access tab



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CauseThis problem occurs under the following conditions:
  1. An account with the same name has been deleted from RSA Identity Governance & Lifecycle in one of the following two ways:

  • With the Remove button under the User Access tab
  • With the Remove Access button under Requests > Requests > Create Request.

  1. The Business Source is configured with Entitlements Require Account set to Yes.
  2. Under Admin > System > Settings, RSA Identity Governance & Lifecycle is configured with Enable Disabled Accounts for Entitlement Requests set to No.
If the Business Source already has an Account with the same name, it will try to re-use it for the User. However, if the Account is marked as Disabled and the Enable Disabled Accounts for Entitlement Requests setting is set to No, the error message will occur.
ResolutionConfigure RSA Identity Governance & Lifecycle to allow Disabled Accounts in Entitlement Requests using the steps below:
  1. In the RSA Identity Governance & Lifecycle User Interface, go to Admin > System > Settings.
  2. Click the Edit button
  3. Scroll down to the option Enable Disabled Accounts for Entitlement Requests under the Data:Entitlements section.
  4. Select Yes  to Enable Disabled Accounts for Entitlement Requests.
  5. Click OK to save the changes.

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