000037486 - Poor performance after appliance updater installation in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 6, 2019
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Article Number000037486
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.x

IssueAfter installing the latest appliance updater, RSA Identity Governance & Lifecycle exhibits poor performance.
CauseThe database was not restarted after the appliance updater installation.
ResolutionRestart the Oracle database to complete the installation of the Oracle updates.  RUn the commands in the following order:

afx stop
acm stop
acm stopdb
acm startdb
acm start
afx start