000037467 - RSA Identity Governance & Lifecycle March 2019 appliance updater fails to install OS patches in virtual application environments

Document created by RSA Customer Support Employee on Jun 6, 2019
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Article Number000037467
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Product/Service Type: Virtual Application
RSA Version/Condition: 7.1.0
 
IssueWhen running the RSA Identity Governance & Lifecycle March 2019 appliance updater to install operating system patches on a Virtual Application (an Open Virtual Appliance/OVA platform), the updater fails with the following error:
 

Checking application server status Starting RSA Identity Governance and Lifecycle Appliance Update/Upgrade for SLES 12 SP3 March 2019 at Mon Apr 1 09:50:21 UTC 2019
Operating System patching process has started
Unsupported OS to patch ... OS Patching is only available on RSA appliances
Operating System patching process has finished
Operating System Patching Failed ... cancelling further patching
CauseThis is a known issue reported in ACM-97269.
ResolutionThis is fixed in the May 2019 appliance updater. Please use this version (or the latest version available) when applying OS and database patches.

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