000037577 - "An error occurred loading the fields for the form" when running the Default Provisioning Form in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 7, 2019
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Article Number000037577
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1
IssueWhen testing the Default Provisioning Form for a user (in the RSA Identity Governance & Lifecycle User Interface go to Requests > Configuration > Request Forms tab > Default Provisioning Form > Fields tab > Run Form), the following error occurs:
User-added image

If debug is enabled, the below error is seen in the/home/oracle/wildfly-10.1.0.Final/standalone/log/aveksaServer.log
06/01/2018 10:53:50.158 WARN (default task-45) [org.hibernate.engine.jdbc.spi.SqlExceptionHelper] SQL Error: 600, SQLState: 60000 06/01/2018 10:53:50.159 ERROR (default task-45) [org.hibernate.engine.jdbc.spi.SqlExceptionHelper] ORA-00600: internal error code, arguments: [xtyGetBindMD:ctxbposp], [], [], [], [], [], [], [], [], [], [], [] Caused by: java.sql.SQLException: ORA-00600: internal error code, arguments: [xtyGetBindMD:ctxbposp], [], [], [], [], [], [], [], [], [], [], [] at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:450) at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:399) at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:1059)
06/01/2018 10:53:50.162 ERROR (default task-45) [com.aveksa.gui.components.table.core.TableModel] Unable to get groups for table ProvisioningSuggestedAccessAllTypesTable java.lang.RuntimeException: com.aveksa.server.db.PersistenceException: com.aveksa.server.db.PersistenceException: Executing JDBC query failed [select * from (SELECT COUNT AS NUM_ROWS, APPLICATION_NAME FROM (select * from (select x.*, suggest.percentage from ( select 'ent' as ENTITLEMENT_TYPE, ent.id as ENTITLEMENT_ID, nvl( ent.ALT_NAME, RESOURCE_NAME || ' : ' || ACTION_NAME) as ENTITLEMENT_NAME, ent.SHORT_DESC as ENTITLEMENT_SHORT_DESC, ent.LONG_DESC as ENTITLEMENT_LONG_DESC, ent.URL_REF as ENTITLEMENT_URL_REF, (RESOURCE_NAME || ' : ' || ACTION_NAME) as ENTITLEMENT_RAW_NAME,

With no debug enabled, the /home/oracle/wildfly-10.1.0.Final/standalone/log/aveksaServer.log has the following error:

02/20/2019 10:46:19.814 ERROR (default task-388) [com.aveksa.gui.components.table.core.TableModel] Unable to get groups for table ProvisioningSuggestedAccessAllTypesTable
java.lang.RuntimeException: com.aveksa.server.db.PersistenceException: org.hibernate.TransactionException: JDBC commit failed

CauseThis is an Oracle bug that gets triggered when the initialization parameter CURSOR_SHARING is set to FORCE. Engineering has raised this to Oracle support.
ResolutionThere is no resolution at this time.
WorkaroundUntil a resolution is provided by Oracle, please use the below workaround to fix this issue.

Please take a valid database backup before running the workaround. 

  1. Run the following query as user SYS:

ALTER SYSTEM RESET cursor_sharing scope=spfile;

  1. Restart the Oracle instance. This is necessary because changing the parameter does not take effect until a database restart.
  2. Test the form.

The purpose of the CURSOR_SHARING=FORCE setting is required for Oracle 12c, it is needed to improve Oracle Optimizer CPU usage for statement parsing. So, setting it to the default EXACT value will affect Oracle performance and might become noticeable under load when CPU resources are depleted.