000037595 - A single user has large spacing in the Users display in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 7, 2019Last modified by RSA Customer Support Employee on Jun 7, 2019
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Article Number000037595
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.x
IssueA user sees unusual spacing in the output of Users with many empty lines between records.
User-added image

Other users are not affected and see the expected spacing in User records.
CauseThere is corruption in that particular user's user interface settings and those settings need to be reset.
ResolutionTo correct the issue,
  1. Launch the SQL Developer tool.
  2. As avuser, run the following two queries to determine the individual's user interface settings:

SELECT id, user_id, first_name, last_name FROM T_MASTER_ENTERPRISE_USERS
WHERE user_id = '<username>';

WHERE setting_type = 'TableData' AND user_meuid=<user_meuid>;

Note that <user_meuid> is the value of the output shown in the id column resulting from running the first query.

  1. Based on the results, you will need to open a new case with RSA customer support and reference this knowledge base article.

  • If you obtained output, please include it in your case notes.
  • If there was no output, include the fact that there was no output from these queries.