000037621 - Unification hangs in Step 9/11 Post-Processing: Purge Old Identity Data in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 13, 2019Last modified by RSA Customer Support Employee on Aug 6, 2019
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Article Number000037621
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
IssueAfter upgrading RSA Identity Governance & Lifecycle from 7.0.1 to 7.1.0 or 7.1.1, unification fails to complete. The unification process can be seen hanging on Step 9/11 Post-Processing: Purge Old Identity Data. 
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CauseThis is a known defect reported in ACM-98822, where the cleanup of tables T_USER_MAPPING and T_ENTERPRISE_USERS on RSA Identity Governance & Lifecycle 7.0.x was not consistent, causing post-upgrade issues when purging data from those two tables.
ResolutionThe solution is twofold:
  1. A script file is needed to cleanup tables T_USER_MAPPING and T_ENTERPRISE_USERS. Please contact RSA Identity Governance & Lifecycle customer support for the resolution.
  2. Upgrade to RSA Identity Governance & Lifecycle 7.1.0 P09 or RSA Identity Governance & Lifecycle 7.1.1 P03 for additional performance improvements in this step of the unification process.