000037460 - Entitlement from a deleted account is still seen in the user access tab in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 13, 2019
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Article Number000037460
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2, 7.1.0
IssueAfter deleting an account collector, accounts are correctly deleted from RSA Identity Governance & Lifecycle but the entitlements to those accounts still show on the User Access tab.


  1. User has access to account KM15PU and an entitlement called Entitlement1, which belongs to account KM15PU.

User-added image

  1. After the account collector which collected account KM15PU is deleted. account KM15PU no longer exists for that application.

User-added image

  1. Note the user access tab still shows as having access to the entitlement from the deleted account.

User-added image
CauseThis is a known defect reported in ACM-94854.
ResolutionThis is fixed in RSA Idnetity Governance & Lifecycle 7.1.1.