000037630 - Reviewers receive email reminders after completing a review if they cannot sign-off on their own entitlements in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 13, 2019
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Article Number000037630
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 6.9.1, 7.0.2, 7.1.0
IssueReviewers receive email reminders to complete User Reviews that they have already completed. This problem occurs under the following circumstances:
  • When a User Review is defined to allow Reviewers to review their own entitlements.

User-added image

  • The review has Sign-Off enabled for Supervisors only.

User-added image

  • Supervisors have their own entitlements to review.
  • The ReminderMailToReviewers Email Template has the To field defined as either Reviewers With Reviewed Items To Sign-Off or Reviewers With Open Items To Sign-Off.

User-added image

  • The reviewer (Supervisor) has signed off on all entitlements that they are allowed to sign-off on (all but their own) and therefore have completed the review.
CauseThis is a known issue reported in ACM-86823.
ResolutionThis issue is fixed in RSA Identity Governance & Lifecycle 7.0.2 P11 and 7.1.0 P05.

Sign-off is an option available in early releases of RSA Identity Governance & Lifecycle and is being deprecated. Starting in 7.1.0, sign-off is available only when using the legacy view of a User Review. Although available in other review types, there are no plans to maintain the sign-off option. Users are encouraged to define multi-step reviews to replace the sign-off functionality.