000037592 - Email links from RSA Archer 6.6 redirect to login screen

Document created by RSA Customer Support Employee on Jun 17, 2019Last modified by RSA Customer Support Employee on Jul 2, 2019
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Article Number000037592
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.6
IssueIn RSA Archer 6.6, when a current session already exists in Archer, and a user clicks on an emailed link for a specific screen (report/record/dashboard, etc.), they are still redirected to the Archer login screen. Even if the user re-authenticates and then tries the link again, they are again redirected to the login screen.
CauseThis is caused by a mismatch in the Default website URL in Archer Control Panel and the website name in IIS.
Resolution
  1. Launch IIS.
  2. Review the Archer website name (for example: IIS Server > Default Website > RSAArcher).

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  1. Compare the URL in the Archer Control Panel to the IIS directory name (for example, http://archerwebserver/rsaarcher).

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  1. Update the Archer Control Panel URL to match case and spelling with the IIS directory name (for example, rsaarcher would need to be updated to RSAArcher).

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