000037640 - How to collect RAID logs using Intel RAID CmdTool2 for the RSA SecurID A250 Intel-based Hardware Appliances S2600GZ/GL

Document created by RSA Customer Support Employee on Jun 17, 2019
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Article Number000037640
Applies ToRSA Product Set: SecurID
RSA Product/Service Type : RSA Authentication Manager Hardware Appliance
RSA Version/Condition: 8.x
Platform:  Intel S2600GZ/GL
IssueIf an issue with the hard drives or the RAID controller is suspected, then RAID logs are needed to identify the issue. 

Before beginning, download the RAID CMDTool2 for Linux from Intel Intel website.

ResolutionTo view the RAID logs:
  1. Download the ir3_CmdTool2_Linux_v8.07.16.zip
  2. Unzip ir3_CmdTool2_Linux_v8.07.16.zip and copy CmdTool2-8.07.16-1.noarch.rpm to the /tmp/ directory on the appliance using WinSCP, SCP, etc.
  3. SSH into the RSA SecurID appliance.
  4. Switch to root using the command:

    sudo su -

  5. Change the permission on the file to Read|Write|Execute:

    chmod 775 /tmp/CmdTool2-8.07.16-1.noarch.rpm

  6. Install the package using the following command:

    rpm -ivh /tmp/CmdTool2-8.07.16-1.noarch.rpm

  7. Create a new directory to save the logs:

    mkdir /tmp/raidlogs

  8. Change the permissions of the newly created directory

    chmod 777 /tmp/raidlogs

  9. Run the following eight commands ensuring they are run one at a time

    /opt/MegaRAID/CmdTool2/CmdTool264 -ShowSummary -aALL > /tmp/raidlogs/ShowSummary.log
    /opt/MegaRAID/CmdTool2/CmdTool264 -AdpAllInfo -aALL > /tmp/raidlogs/AdpAllInfo.log
    /opt/MegaRAID/CmdTool2/CmdTool264 -AdpBbuCmd -aALL > /tmp/raidlogs/AdpBbuCmd.log
    /opt/MegaRAID/CmdTool2/CmdTool264 -CfgDsply -aALL > /tmp/raidlogs/CfgDsply.log
    /opt/MegaRAID/CmdTool2/CmdTool264 -EncInfo -aALL > /tmp/raidlogs/EncInfo.log
    /opt/MegaRAID/CmdTool2/CmdTool264 -LDInfo -Lall -aALL > /tmp/raidlogs/LDInfo.log
    /opt/MegaRAID/CmdTool2/CmdTool264 -PDList -aALL > /tmp/raid/logs/PDList.log
    /opt/MegaRAID/CmdTool2/CmdTool264 -AdpEventLog -GetEvents -f /tmp/raidlogs/raidEvents.log -aALL

  10. All the logs will be in the directory /tmp/raidlogs.
  11. You can check the logs using a text editor such as vi or even download the files to your local machine using SCP or WinSCP.