000037649 - User synchronization failure for other reasons in RSA SecurID Access Cloud Administration Console

Document created by RSA Customer Support Employee on Jun 19, 2019Last modified by RSA Customer Support Employee on Jun 20, 2019
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Article Number000037649
Applies ToRSA Product Set:  SecurID Access Cloud Authentication Service

Identity source user synchronization status is showing some number of users with the following error:

Failed to Sync

The failed-to-sync users are listed in the Other Reasons details window.

CauseSyncing AD attribute userParameters can cause this error.
ResolutionIf the userParameters attribute is being synced unnecessarily, ensure that the Identity Source configuration for User Attribute userParameters is unchecked for both Policies and Apps.

Save the new configuration, publish, and try the Identity Source sync operation again.
NotesIf the attribute userParameters is required or the above resolution does not fix the sync problem, please contact RSA Customer Support.