Article Content
Article Number | 000037647 |
Applies To | RSA Product Set: Archer |
Issue | The license for the Advanced Workflow service included in RSA Archer 6.6.0.0 and 6.6.0.1 expires on 30 June 2019. Once the license expires the following behaviors will occur:
This issue does not impact RSA hosted environments. The following error is seen when browsing to the Advanced Workflow Job Troubleshooting page: Exceptions from Archer.AdvancedWorkflow logs are as follows: <E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent"> <ApplicationData> <TraceData> <DataItem> <TraceRecord Severity="Critical" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord"> <TraceIdentifier>Archer.NET</TraceIdentifier> <Description>The Workpoint Data Source license is out of date. </Description> <AppDomain>WpGeneralMonitor.exe-WpAppDomain</AppDomain> <Exception> <Message> </Message> </Exception> </TraceRecord> </DataItem> </TraceData> </ApplicationData> </E2ETraceEvent> <E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent"> <ApplicationData> <TraceData> <DataItem> <TraceRecord Severity="Critical" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord"> <TraceIdentifier>Archer.NET</TraceIdentifier> <Description>The WorkPoint.NET Server license is out of date.</Description> <AppDomain>WpServiceHost.exe-WpAppDomain</AppDomain> <Exception> <Message> </Message> </Exception> </TraceRecord> </DataItem> </TraceData> </ApplicationData> </E2ETraceEvent> <E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent"> <ApplicationData> <TraceData> <DataItem> <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord"> <TraceIdentifier>Archer.NET</TraceIdentifier> <Description>The Workpoint.BPM.ServiceContracts.Rest.IAuth.Login operation had the following error: The WorkPoint.NET Server license is out of date.</Description> <AppDomain>WpServiceHost.exe-WpAppDomain</AppDomain> <Exception> <Message> </Message> </Exception> </TraceRecord> </DataItem> </TraceData> </ApplicationData> </E2ETraceEvent> |
Resolution | To resolve the issue, please follow the solution below that matches your scenario:
You can manually update the license file as follows:
In most cases this should be all that is needed to rectify the issue.
If unexpected behavior occurs, try the following steps, in the order listed below:
If you have already installed RSA Archer 6.6 or 6.6.0.1, you can manually update the license as follows:
In most cases this should be all that is needed.
If unexpected behavior occurs then try the following, in order:
RSA Archer 6.6 Hot Fixes available for downloadThe issue is resolved in the following hot fixes available for download from myRSA, available via RSA Link:
In most cases this should be all that is needed. If unexpected behavior occurs then try the following, in order:
In most cases this should be all that is needed. If unexpected behavior occurs then try the following, in order:
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