Manage PINs for Approve and Device Biometrics Authentication

Document created by RSA Information Design and Development Employee on Jun 24, 2019Last modified by RSA Information Design and Development Employee on Jan 24, 2020
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After you use the Security Console wizard to connect to the cloud, Approve and Device Biometrics authentication on legacy authentication agents requires the user to enter a username and PIN.

The RSA SecurID Token PIN, the Approve PIN, and Device Biometrics PIN are the same for the initial Approve or Device Biometrics authentication. A user can change the PINs later and have an RSA SecurID Token PIN and a different PIN for Approve and Device Biometrics authentication. Approve and Device Biometrics authentication always use the same PIN. See Using PINs During the First Approve or Device Biometrics Authentication on RSA Link for information on PIN usage during the user's first authentication.

Clearing User PINs for Approve and Device Biometrics Authentication

When a user forgets the PIN they use for Approve or Device Biometrics authentication, you can clear the PIN so that the user can create a new one. After you clear the PIN, the user can create a new PIN in the Self-Service Console, or the next time the user authenticates.

For instructions, see Clear an RSA SecurID PIN and Clear an RSA SecurID PIN in the User Dashboard.

Requiring Users to Change Their PIN for Approve and Device Biometrics

When you require a user to change a PIN for Approve and Device Biometrics, the user is prompted to create a new PIN after successfully authenticating with Approve or Device Biometrics. The user can also change the PIN in the Self-Service Console

You can require a PIN change only when a user knows the existing PIN. For example, you might require a user to change a PIN if the current PIN has been compromised. If a user has forgotten the PIN, clear the PIN.

For instructions, see Require Users to Change Their RSA SecurID PINs and Use the User Dashboard to Require PIN Changes.

 

 

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