000037682 - Identity Source synchronization not syncing expected users but no error reported in RSA SecurID Access Cloud Administration Console

Document created by RSA Customer Support Employee on Jun 28, 2019Last modified by RSA Customer Support Employee on Jun 28, 2019
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Article Number000037682
Applies ToRSA Product Set:  SecurID Cloud Authentication Service
IssueIdentity source synchronization is not syncing all expected users to the cloud, but no synchronization errors are being reported in the Administration Console's Synchronization Status.
CauseThe default user search filter, shown below, only includes users that have an associated email address:
ResolutionConfigure an email address for all users that are required to be synced to the Cloud Authentication Service.
NotesIf the identity source's search filter is modified to remove (mail=*) then users without an email address will be listed in the Synchronization Status (Missing Email Address) window.