000037685 - An initial successful Authenticate tokencode authentication generates an error in RSA Authentication Manager authentication monitor

Document created by RSA Customer Support Employee on Jun 28, 2019Last modified by RSA Customer Support Employee on Oct 15, 2019
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000037685
Applies ToRSA Product Set:  SecurID Access
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4
  • An Authentication Manager user has no tokens, but has registered their mobile device with the Cloud Authentication Service. 
  • The user performs an agent authentication with Authenticate App Tokencode to create a PIN for future PIN+approve auths.
  • This all works from the user/agent perspective (that is, the user is prompted for new PIN, can set a new PIN, and successfully use the new PIN for PIN+approve).
  • The Authentication Manager real-time Authentication Monitor reports the following error on the initial authenticate tokencode authentication:

Authentication Method Failed
CauseThis is a reporting-only defect in RSA Authentication Manager 8.4 patch 4.
ResolutionThis reporting defect is fixed in Authentication Manager 8.4 patch 7.