000037692 - When cancelling a change request, there is no option to revert completed changes even though completed items exist in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 8, 2019
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Article Number000037692
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0

 
IssueWhen cancelling a change request, there is no option to revert completed changes even though completed items exist. This is true for local entitlements or when users are granted access to business roles.
 
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The expected behavior is this to see the following checkbox option:
 
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CauseThis is a known issue reported in engineering ticket ACM-97156. The problem occurs when the Fulfillment workflow is changed to an AFX-related workflow.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle patches:
  • RSA Identity Governance & Lifecycle 7.1.0 P08
  • RSA Identity Governance & Lifecycle 7.1.1 P02

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