000037693 - updateReviewItems web service fails to update review items when the UserID is the same for two users in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 8, 2019
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Article Number000037693
Applies ToRSA Product Set:  Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2 , 7.1.0 , 7.1.1
IssueThe updateReviewItems web service command is not able to update review items when two users have the same UserID. This scenario occurs when there is a duplicate user where one user is active and the other is terminated. This issue is seen only when using web services. When updating the review items for the same (duplicate) user in the RSA Identity Governance & Lifecycle user interface, the action completes successfully. As long as there is only one unique UserID, the web service command updateReviewItems completes as expected.
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CauseThis is a known issue reported in engineering ticket ACM-87462.
ResolutionThere is no known resolution at this time.
WorkaroundUntil a fix is available, avoid this webservice call if there are duplicate users on the system