000037599 - Series 6 servers fail with NwArraycfg.py script in RSA NetWitness 11.x

Document created by RSA Customer Support Employee on Jul 9, 2019
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Article Number000037599
Applies ToRSA Product Set: NetWitness
RSA Product/Service Type: Series 6 Appliance
RSA Version/Condition: Dell PowerEdge R640 
Platform: Hardware
O/S Version: 7
Platform (Other): Dell PowerEdge R640
Platform (Other): PERC H740P
Platform (Other): PERC H840P
Platform (Other): MegaCli
IssueAdding a dac to a S6 the following error is displayed even though all of the drives shown in the /opt/rsa/saTools/nwraidutil.pl script is shown in U state
Everything shown in black is normal 

ERROR:root:code for hash md5 was not found.
Traceback (most recent call last):
  File "/usr/lib64/python2.7/hashlib.py", line 129, in <module>
    globals()[__func_name] = __get_hash(__func_name)
  File "/usr/lib64/python2.7/hashlib.py", line 98, in __get_openssl_constructor
ValueError: error:3207A06D:lib(50):B_HASH_init:cr new
Checksum type 'md5' disabled
Failed!: No available DAC drives found. Verify the DAC configuration before trying again.

CauseThe firmware for the raid card will need to be updated to the most qualified version.
Resolution**** REBOOT IS REQUIRED ****

The most qualified raid card firmware is in the following link https://community.rsa.com/docs/DOC-79266 

When upgrading the firmware there are two methods of upgrading the firmware through the cli and through idrac. The steps below will be through the cli.
  1. Download the binary file with the File Name: SAS-RAID_Firmware_1P67X_LN_50.5.0-1750_A06.BIN
    • This file is located here
  2. Once the file is download it put it on the server that needs to be updated
  3. Use the following command to make it executable 


      chmod +x SAS-RAID_Firmware_1P67X_LN_50.5.0-1750_A06.BIN

  4. Execute the file 



  5. The system will prompt for a reboot 
  6. Once the system comes up run /opt/rsa/saTools/nwraidutil.pl only internal drives may be shown/weird values for the attached drives may be shown, don't be alarmed (proceed below)
  7. Run this command (it shows the raid controller information for the external adapter) The error should be shown in the next bullet


      /opt/MegaRAID/MegaCli/MegaCli64 -cfgdsply -a1

    2. This error will be displayed                                                                                                                                                                                                                                                                            OSSpecificInitialize: Failed to load libsysfs.so.2.0.2 Please ensure that libsfs is present in the system. 
        The dependent library libsysfs.so.2.0.1 not available. Please contact LSI for distribution of the package 
        User specified controller is not present. 
        Failed to get CpController object. 
        Exit Code: 0x01 
  8. Please follow this KB article for this dependency (click on "KB" for hyper link, article number 000032528)
  9. Now the /opt/rsa/saTools/NwArrayConfig.py script should complete
Please contact support if this doesn't resolve the issue